Question 1

How soon will I get my order?

Accepted Answer

We usually ship your order within 24 hours of order placement (Monday-Saturday). Provided the US Postal Service is running smoothly (excluding holidays), it usually takes 3 to 10 days to deliver your order to the continental US, depending on how far away you live from Vermont.  Alaska and Hawaii will take up to 15 days.  Our in-house automated postal system selects the fastest, most cost-effective shipping rate for your order.
 
Please note: USPS and other mail carriers are experiencing occasional delays due to increased nationwide online shopping and labor shortages. Please understand that we cannot accelerate the postal system. Like you, we are not affiliated with it. Once your order leaves us, we have no control over how fast it reaches you or what happens to it. We understand you're eager to receive your WOOLLY goodness, but we don't control weather systems or USPS, and we cannot expedite your package's journey. We will provide you with a tracking number and send it to the email address you provide when you place your order. We will also send you another email when your order arrives at your mailbox.

Question 2

What if I cannot find a kit for the pattern I want to purchase?

Accepted Answer

We are proud to offer exceptional products, including wool, kits, notions, and patterns you won't find anywhere else. Our small size ensures that we can maintain complete control over the quality of each item we produce, ensuring that you receive nothing but the best from JTD. We're sorry that we can't provide a kit for every pattern we have. While we cannot create a custom kit for you, we're confident that our extensive selection of wool in our WOOL department will have virtually everything you need to make your project a reality.

Question 3

How do I redeem a JTD GIFT CARD someone gave me?

Accepted Answer

1. Click the "CREDIT / DEBIT or GIFT CARD Payment" button on your CART CHECKOUT page.
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2. This will lead to a section where you must fill in all your name and address information.
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3. Referring to the picture above, locate the "REDEEM A GIFT CARD" option in the ORDER SUMMARY in the light gray box. Click on it to enter your gift card code number.

Question 4

Are patterns available in PDF format?

Accepted Answer

We do not sell in PDF format for three reasons:  
First, we love the shops and shop owners we sell to.  We want to honor our partnership with them, so we will not sell our patterns for less than what they offer in their stores. 
Second, our patterns are on large sheets of paper that most standard home printers cannot print.  We use large sheets of paper, so there is less gluing and piecing of sheets on your end, thus making the process as user-friendly as possible.
Third, sadly, folks have circulated our PDF patterns to friends via email.  This unfortunate practice undercuts the quilt shops we love and our online store.

Question 5

What will I get when I order a pattern(s)?

Accepted Answer

You will receive the following in a resealable crystal clear plastic bag:
• a clear color cover photo
• a full-size design sheet clearly labeled
• "Helpful Hints" to get you started
• easy to follow user-friendly instructions
• a materials list
• full-size template pieces sheets (in reverse for your fusible web or freezer paper), also clearly labeled

Question 6

Do you sell your kits to other shops?

Accepted Answer

Our kits are exclusive to us, and we take great pride in their quality. If you purchase a kit of one of our designs at another beloved shop, it is their kit, and JTD has no affirmation of its caliber. Please contact the shop if you have an issue with their kit.

Question 7

Do you accept returns?

Accepted Answer

If you're not satisfied with your purchase for any reason, please contact us. If your issue is with a kit, ensure you purchased it from us. We do not sell our kits to other shops. We want to make sure you're happy with your order. You can return the item up to three weeks after delivery. Once we receive the product within that timeframe, we'll check it over. If everything checks out, we'll refund the returned item.

Question 8

What are the finished dimensions of each pattern/design?

Accepted Answer

The dimensions are stated in the description of each design on our website.

Question 9

Do you ship outside the United States?

Accepted Answer

We do ship internationally! When you place your order, our system automatically calculates the shipping costs to your location. We use USPS for international shipping as we've found it to be the most cost-effective option, and it can help save you from tariff charges. We can't wait to get your order to you!

Question 10

Do you sell wholesale to shop owners?

Accepted Answer

Yes, Jerome Thomas' patterns are found throughout the world.  We welcome wholesale pattern orders, provided you have a resale ID number.  We love doing business with shop owners.  Let us know how we can help.  Click HERE (https://www.jeromethomasdesigns.com/wholesale)to start the process.

Question 11

What is the shipping rate?

Accepted Answer

Our patterns are available in select shops worldwide. However, we realize that not everyone lives near these shops. We do our best to keep our shipping costs low and fair.
Order price and weight factor into your shipping costs; the more you order, the more advantageous the ratio becomes for your shipping charge. It is a tiered flat-rate system.  By shipping this way, those who live farther from us (Vermont) do not pay higher shipping costs because of distance.  Those who live near Vermont will receive your items faster.  We always send you a TRACKING NUMBER and an email when your order arrives.

At this time, we do not offer free shipping when your order reaches a specific price point.  We are a small company, and we absorb some shipping costs, tracking information, and insurance as a matter of course to keep prices reasonable for our customers.

Question 12

Why do some of your wool kits have thread lists and others do not?

Accepted Answer

We have evolved with time.  When Jerome Thomas Designs began in 2017, we only sold patterns—nothing else. Around 2019, we started creating our first kits, which were immediately well received.  At that point, we began including thread and floss lists in our kits that matched our wools. Consequently, designs created before 2019 do not have a thread and floss list. Since then, we have grown significantly, and now we have a notions department, a wool department, a Valdani thread department featuring our signature collections, and numerous design categories to choose from.

Question 13

What if I want to add a note to my order?

Accepted Answer

When you reach the checkout area, below the last item in your cart, you'll see bright pink letters that say "Add a Note." All you need to do is click on it and add your note to your order.

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US Phone Orders ~ 802 - 952 - 8526

Free Felted Mystery Fat-Eighth With Orders $100.00+

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